terms and conditions
Please read the following terms and conditions carefully before making a booking, they contain important information about your rights and obligations.
This website is property of Central Taxi Telecom S.L. (from now on CTT), general email email@example.com, registered in the commercial registry of Barcelona, volume 43616, Folio 113, Sheet 433691, NIF B65978173.
CTT carries out its activity under the Taximés trademark and acts as an agent when providing transport reservation services through its websites.
For your convenience we have a version translated into different languages, but this version (in Spanish) is the only legally binding one.
CTT is a value-added intermediation service complementary to the official taxi service. As an added value, it provides 365/24 reservation management (with modification, cancellation, adaptation of the service) with 24-hour assistance and online prepayment. Payment for services includes the payment for the taxi service.
These conditions of service (general conditions) regulate access and use of the services of this website. Access and use of said services is conditioned on acceptance and compliance with these conditions.
By formalizing your reservation, you confirm that you have read, understand and accept these conditions, and you also confirm that you have the necessary legal capacity and authority to accept these general conditions on your own behalf and/or on behalf of your companions. Consequently, you will be responsible for making timely payments, you must notify us of any modification or cancellation, and you must, upon receipt of the reservation confirmation, inform other travelers.
Any communication related to the service you have contracted must be sent to the email address indicated below.
We are available to clients through the following means of contact:
Telephone: +34 936 936 936
If you do not understand any of the conditions set out in the document, contact our customer service before signing this contract, so that we can inform you correctly.
Intellectual property rights
The registered trademarks, trade names and other intellectual property rights that appear on our site belong to CTT and are protected by national and international industrial and intellectual property regulations.
All content (such as, but not limited to, text, montages, graphics, logos, button icons, images, audio files and software) used on the www.servitaxi.com websites (and other domains pointing to the same page web) are property of CTT and are protected by national and international industrial and intellectual property regulations. Its use is therefore prohibited, including modification, reproduction or total or partial representation without our express and written consent.
You therefore agree not to use our website for illegal purposes.
These General Reservation Conditions (hereinafter General Conditions) will regulate the relationship commercial that arises between CENTRAL TAXI TELECOM SL and the user or client due to the contract made to through the forms that CENTRAL TAXI TELECOM SL makes available to you on its www.servitaxi.com.
Acting under the CTT brand.
The reservation through the CTT websites will imply the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for navigation of the user through the pages owned by CTT.
These conditions will be applicable without prejudice to the application of the legal regulations on the matter that are applicable to each case.
The General Contracting Conditions regulate the remote reservation relationship between CTT and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation Data (EU) 2016/679, Law 7/1996, of January 15, Regulation of Retail Trade, and Law 34/2002 of July 11, Information Society Services and Electronic Commerce.
CTT reserves the right to make any modifications it deems appropriate, without prior notice, in the General conditions. These modifications may be made, through their websites, by any means admissible in law and will be mandatory during the time in which they are published in the website and until they are validly modified by subsequent ones. However, CTT reserves the right right to apply, in certain cases, Specific Contract Conditions with preference to the these General Conditions when deemed appropriate, announcing them in a timely manner.
Our website www.servitaxi.com is available in several languages. Our customer service is at your disposal to assist you in Spanish and English.
We control the good quality of the translation of our web pages, as well as the general terms and conditions set out here. In case of discrepancy and for legal purposes, the Spanish version will prevail.
CTT informs that the reservation procedure through its web pages is detailed in the section corresponding to the formalization of the reservation.
Likewise, CTT informs that the user can have access to the conditions of use available in the
By booking with CTT through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way the user declares be of legal age and have the legal and legal capacity to act necessary to access the CTT websites and contract through them. The user is responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, not being able to transfer them to another.
Once the reservation has been made, the user will see the confirmation of their reservation on the screen, and can print this as proof of the reservation made.
The reservation confirmation and the reservation receipt (printout made by the user) will not be valid
GENERAL RESERVATION CONDITIONS
CTT acts as booking agent. You enter into a service contract directly with the Provider and not with us. As Agent we accept no responsibility for the provision of the transport service itself. Our responsibility is limited to publishing information on our website about the Services offered by the Suppliers, transmitting information or modification of reservations to the Suppliers and informing you of any changes applied to the terms of your reservation.
We do not accept any responsibility for any information or incident regarding transfers published on our website.
We decline all responsibility for any losses that may be caused by the incorrect processing of your request by the Supplier, errors you make when filling out the request form or failure to communicate complete and truthful information during the reservation process.
The information about the services shown on the website, the type of vehicle, extras, distances and travel times are estimates and CTT does not undertake to comply with them. Likewise, CTT does not make any suitability assessment on your service requests and we are not responsible for the choice you make.
CTT accepts no liability for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death must be made directly with the Supplier or may be covered by the terms of your insurance. In any case it will be subject to the laws and jurisdiction of the country in which the services were performed. We only accept liability for claims that arise solely as a result of our own negligence.
We will not be responsible for any service that you contract directly with the Supplier, nor do we accept any responsibility in the event that you make modifications to the contracted services and do not inform us directly and in writing through the contact means provided.
During the process of your service request, you are offered the opportunity to request additional services:
Boosters for children
Transport of Golf or Sky equipment
Payment for these additional services is only a provision and does not guarantee their availability on the day of delivery.
transfer. In the extraordinary case that the supplier on the day of the transfer cannot meet the request for extra service, the client must notify us directly and the amount of this extra service for that transfer will be fully refunded.
CTT informs that the client may make a reservation for any vehicle using a form. By filling out the reservation form, you will be making a purchase offer via the web. All information provided therein will be provided to the provider for validation and confirmation of the service. It is extremely important that you check that names, addresses, telephone numbers, dates and times are correct. Otherwise, you must immediately contact us for rectification.
Any service request that is not accompanied by the corresponding payment will not be attended to.
Immediately after successful payment, we will send you proof of payment by email on behalf of the supplier. This proof of payment is not confirmation of your reservation, it only informs you that your request is being processed with the supplier. When the supplier confirms your reservation to us, we will send you an email with the reservation voucher. This will formally be the binding contract between you and the supplier. The date of the contract will be the one that appears in the confirmation document.
The meeting place with the supplier will appear on the reservation voucher or voucher. You can also find in the same Voucher our 24-hour traveler assistance telephone number where we will assist you in English or Spanish in the event of any unforeseen event that occurs during the contracted transfer. We recommend that you print the confirmation emails of the contracted services and the vouchers to present them or make use of them whenever required.
When you receive the reservation voucher or Voucher, review it carefully and make sure all the information is correct. We, as agent of the supplier, are not responsible for any errors or discrepancies it may contain.
If you detect any errors, you must notify us immediately.
Any request to change the reservation must be sent by email to firstname.lastname@example.org.
No changes will be effective until we receive them and confirm by email that you can make the corresponding modification. You can make the change at least 2 hours before the scheduled pickup time.
If you request a change that implies a modification in the price (vehicle size, new destination, extras, etc.), the difference between what you have already paid and the new price will be communicated to you by email, sending you in the same email a link to pay the difference. Until payment is received by you, the change will not be accepted by the supplier.
If the change results in a reduction in the initial fare, you will be refunded the difference, as long as you request the modification at least 2 hours before the scheduled pickup time.
The supplier will monitor the arrival of your flight or train to anticipate possible schedule changes due to delays, taking into account the information you have provided during the reservation process.
In case of advance, the pick-up time will be the one indicated in the reservation. But if your flight or train number changes, or you miss the flight/train, or it suffers any type of modification, you must inform us by calling the 24-hour service number that appears on your reservation voucher. Your change request will be subject to acceptance by the local supplier and we will call you and send you an email informing you of the status of your reservation.
Once your plane has landed (or your train has arrived at the station), the provider will wait for you for 30 minutes at the meeting point indicated on your reservation voucher. From disembarking the plane to the meeting point you will have to go through security checks, baggage collection, customs, or perhaps even claim for lost bags, etc. We advise that one of the passengers go directly to the meeting point agreed with the provider before those 30 minutes have elapsed. If the driver has to wait longer than the established time, this may entail an additional cost that must be paid.
If after 30 minutes the client does not show up at the established airport or train station meeting point, the service will be canceled without the right to a refund.
It is the client’s responsibility to ensure that they have entered all their personal, pickup and destination information correctly (date, time, complete addresses, etc.) at the time of making the reservation. The Supplier will take this data into account for your pick-up and will take you to your destination as much as possible based on the physical characteristics of the vehicle and the accessibility to the requested address.
Passenger pick-up will always take place at the meeting point, date and time specified in the reservation voucher or Voucher. The driver’s maximum waiting time will be 30 minutes. If you do not show up at the meeting point at the scheduled time, you will lose any right to a refund or modification of the service.
The client must ensure that arrival at the airport will be at least 2 hours in advance of the flight departure time and at least 10 minutes before the opening of their check-in counter. You are responsible for ensuring that ground transportation service is booked on the appropriate dates and times so that your itinerary is fulfilled.
In the service request process you must tell us if you are traveling with minors. Depending on the country, the safety regulations in this regard are different, therefore you must request at the time of making the reservation that the restraint system for minors be provided as established by the law of the country in which you are staying. carry out the transfer. The Provider, depending on availability, will provide you with the most appropriate system for the age of the minor, according to current regulations. In the event that the Supplier does not have a retention system, you will have the right to a refund of the amount of that extra but never to payment for the transportation service.
If you do not inform us that you are traveling with children, you will have to travel with the vehicle’s own safety and restraint systems. EU directive 2003/20/EC regulates mandatory child safety systems. In the case of taxis and private passenger transport, the rule says:
Children under three years of age, when in a taxi or authorized vehicle, may travel unrestrained in the back seat on the lap of an adult if child seats are not available.
Children over three years of age must use an adult seat belt if child seats are not present or available.
In both cases, children will always count as passengers and occupants of the vehicle.
The type of vehicle in which the transfer will be made is not guaranteed. The Supplier has complete freedom to
change the vehicle without being held liable for it. On some occasions, the vehicle will be changed if, in this way, the service can be offered that, otherwise, could not be carried out.
All vehicles and Suppliers are official cars of the public taxi service of the city where the reservation is made and have the administrative licenses and mandatory insurance required by the regulations and legislation of the city.
CTT informs that each passenger will be able to carry one suitcase with a maximum weight of 20 kg (maximum combined total dimension of 158cm -length + width + depth-).
The luggage must be identified with your name, destination address and telephone number. In the event that you leave your luggage forgotten in the vehicle, we will contact you and it will be sent to the address that you have indicated to us in the reservation. Additional costs resulting from this shipment will be your responsibility.
We recommend that you do not carry fragile or valuable items in your luggage, such as jewelry, money, precious metals, silver cutlery, checks or other negotiable securities, documents, passports and other identity documents, samples, etc.
Neither the Supplier nor CTT will be responsible for any loss or damage that your luggage may suffer. Responsibility for your luggage is yours. We recommend that you take out an insurance policy to protect you against possible loss and damage.
Your acceptance of these terms and conditions requires you to comply at all times with current legislation in Spain. In this regard, your luggage may not contain prohibited items such as dangerous substances, firearms, perishable items or fragile objects, or animals for which compliance has not been recorded.
During the reservation process you must tell us if you are traveling with pets. Pets are your sole responsibility and as such you must ensure their well-being and health at all times. They must always travel in a container that complies with regulations. Transportation of pets is subject to the Supplier’s availability and approval and an additional cost to be paid by you. If you do not inform us or do not comply with the required security conditions, the Supplier has the right to cancel your transfer without the right to a refund for you.
CTT and the Supplier will have the right to refuse to transport any person who is under the influence of alcohol or drugs. We reserve the right, at our reasonable discretion, to interrupt the transfer if the conduct or behavior of any of the passengers affects their safety or that of the driver of the vehicle. Neither we nor any of our Suppliers accept any responsibility for any additional costs incurred by you or your group as a result of such conduct.
The consumption of alcohol and narcotic substances is strictly prohibited in vehicles.
Smoking is not allowed inside.
CTT informs that your travel itinerary probably involves different operators and means of transport that you have contracted. For your safety and warranty, we strongly recommend that you
Take out an insurance policy that covers eventual expenses in the event of cancellation of the reservation and that includes coverage for accident or illness (including repatriation), bankruptcy of the Supplier, loss of luggage, loss of cash, as well as other derived expenses.
a) The client declares by accepting this contract that he is of legal age and capable of accepting the responsibilities signed.
b) The client declares that he understands the general conditions and undertakes to pay for the requested services using a suitable credit or debit card, with authorization for its use and with sufficient funds to cover the cost of the service.
c) You understand that you must notify CTT of any variation that affects your reservation and the service as quickly as possible.
d) The service will be carried out in accordance with the details that you have provided us in the reservation process. You have the obligation to check all the information that appears in the service reservation voucher that we will send you in the confirmation email and in case of discrepancy you must notify us in writing at least 2 hours before the scheduled time for the first transfer. hired. If you do not do so, we will not be able to assist you and we will not be responsible for the cancellation of your reservation, without the right to a refund.
e) The client must carry with them all the necessary documentation to cross the borders. Neither the Supplier nor CTT will be responsible nor will we accept any charge that is caused if you do not carry the documentation or if you do not comply with the rules of the customs, the police, the tax authority or the administration of the countries for which it is requested. the entrance. The reservation voucher is not considered a valid document to obtain visas.
f) In the event that the Supplier or CTT had to face a deposit or financial fine before the corresponding Authorities as a result of non-compliance with the laws, regulations or any other requirement imposed by the countries to which it wishes access, that you want to abandon or through which you are going to transit, we will have the right to retain any sum of money that belongs to you until you make payment in full.
FUNCIONAMIENTO DE LA RESERVA
In compliance with current regulations and, especially Law 34/2002 on information society services and electronic commerce, CTT offers in the corresponding section for the formalization of the reservation information about all possible reservations, their characteristics and prices. However, CTT reserves the right to withdraw, replace or change the offers offered to its clients through its website, by simply changing their content. In this way, the services offered at all times by the CTT website will be governed by the General Conditions in force in each case.
Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the aforementioned services.
Each possible reservation offered will have its price indicated in Euros and whether it includes VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force at all times except for typographical errors. When the price is different for the reason stated above, CTT will notify the client, via e-mail, before proceeding with payment for the reservation.
The availability of offers offered by CTT through its website may vary depending on customer demand. Although CTT updates the database periodically, the reservation requested by the client could be complete at that time. In this case, CTT will send an e-mail to the client informing them of the impossibility of availability of the offer.
The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice:
– VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, your credit card information is entered directly on the bank’s website, at the POS (Bank’s Point of Sale Terminal) and is not entered or registered on any CTT server.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction.
This payment method is valid only on the website.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In this case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the requirement of
return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly required the cancellation of the corresponding charge, the latter will be obliged to CTT to compensate for the damages and losses caused as a consequence of said cancellation.
CTT informs that any request to cancel a reservation must be sent by email to our address email@example.com a minimum of 2 hours before the scheduled time for the first transfer.
Cancellations that comply with these terms will be paid in full by the same payment method and currency that you used.
Cancellations made less than 2 hours before the scheduled pickup time will NOT be subject to a refund.
Neither CTT nor the Supplier can guarantee or be responsible for extraordinary situations that may occur prior to your transfer. Such circumstances may be such as accidents and resulting delays, police checks or operations, acts of vandalism or terrorism, unplanned acts of protest, organized demonstrations and riots, unforeseen dangers on the road, acts of government or national authority, natural disasters or catastrophes. , fires and adverse weather conditions or other similar events beyond the control of the Supplier.
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
In accordance with the applicable and current regulations on data protection, CTT informs users that the personal data collected during the registration and/or reservation process will be incorporated into the processing system owned by CTT, with the purpose of process said actions by the user and manage subsequent actions derived from them.
Your data will be kept for the period strictly necessary to fulfill the previously established purposes, unless there is a legal conservation obligation.
We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and consent.
In accordance with the rights conferred on you by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing of the same, by directing your request to the address mentioned above or to the email firstname.lastname@example.org.
You may contact the competent Control Authority to present the claim you consider appropriate.
Likewise, CTT reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. CTT is domiciled in BARCELONA, Spain.