terms and conditions

CTT acts as booking agent. You enter into a service contract directly with the Provider and not with us. As Agent we accept no responsibility for the provision of the transport service itself. Our responsibility is limited to publishing information on our website about the Services offered by the Suppliers, transmitting information or modification of reservations to the Suppliers and informing you of any changes applied to the terms of your reservation.

We do not accept any responsibility for any information or incident regarding transfers published on our website.

We decline all responsibility for any losses that may be caused by the incorrect processing of your request by the Supplier, errors you make when filling out the request form or failure to communicate complete and truthful information during the reservation process.

The information about the services shown on the website, the type of vehicle, extras, distances and travel times are estimates and CTT does not undertake to comply with them. Likewise, CTT does not make any suitability assessment on your service requests and we are not responsible for the choice you make.

CTT accepts no liability for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death must be made directly with the Supplier or may be covered by the terms of your insurance. In any case it will be subject to the laws and jurisdiction of the country in which the services were performed. We only accept liability for claims that arise solely as a result of our own negligence.

We will not be responsible for any service that you contract directly with the Supplier, nor do we accept any responsibility in the event that you make modifications to the contracted services and do not inform us directly and in writing through the contact means provided.

During the process of your service request, you are offered the opportunity to request additional services:
      Baby chair
      Boosters for children
      Additional luggage
      Transport of Golf or Sky equipment
      Etc…
Payment for these additional services is only a provision and does not guarantee their availability on the day of delivery.
transfer. In the extraordinary case that the supplier on the day of the transfer cannot meet the request for extra service, the client must notify us directly and the amount of this extra service for that transfer will be fully refunded.

CTT informs that the client may make a reservation for any vehicle using a form. By filling out the reservation form, you will be making a purchase offer via the web. All information provided therein will be provided to the provider for validation and confirmation of the service. It is extremely important that you check that names, addresses, telephone numbers, dates and times are correct. Otherwise, you must immediately contact us for rectification.

Any service request that is not accompanied by the corresponding payment will not be attended to.
Immediately after successful payment, we will send you proof of payment by email on behalf of the supplier. This proof of payment is not confirmation of your reservation, it only informs you that your request is being processed with the supplier. When the supplier confirms your reservation to us, we will send you an email with the reservation voucher. This will formally be the binding contract between you and the supplier. The date of the contract will be the one that appears in the confirmation document.

The meeting place with the supplier will appear on the reservation voucher or voucher. You can also find in the same Voucher our 24-hour traveler assistance telephone number where we will assist you in English or Spanish in the event of any unforeseen event that occurs during the contracted transfer. We recommend that you print the confirmation emails of the contracted services and the vouchers to present them or make use of them whenever required.

When you receive the reservation voucher or Voucher, review it carefully and make sure all the information is correct. We, as agent of the supplier, are not responsible for any errors or discrepancies it may contain.

If you detect any errors, you must notify us immediately.

Any request to change the reservation must be sent by email to booking@servitaxi.com.

No changes will be effective until we receive them and confirm by email that you can make the corresponding modification. You can make the change at least 2 hours before the scheduled pickup time.

If you request a change that implies a modification in the price (vehicle size, new destination, extras, etc.), the difference between what you have already paid and the new price will be communicated to you by email, sending you in the same email a link to pay the difference. Until payment is received by you, the change will not be accepted by the supplier.

If the change results in a reduction in the initial fare, you will be refunded the difference, as long as you request the modification at least 2 hours before the scheduled pickup time.

The supplier will monitor the arrival of your flight or train to anticipate possible schedule changes due to delays, taking into account the information you have provided during the reservation process.
In case of advance, the pick-up time will be the one indicated in the reservation. But if your flight or train number changes, or you miss the flight/train, or it suffers any type of modification, you must inform us by calling the 24-hour service number that appears on your reservation voucher. Your change request will be subject to acceptance by the local supplier and we will call you and send you an email informing you of the status of your reservation.

Once your plane has landed (or your train has arrived at the station), the provider will wait for you for 30 minutes at the meeting point indicated on your reservation voucher. From disembarking the plane to the meeting point you will have to go through security checks, baggage collection, customs, or perhaps even claim for lost bags, etc. We advise that one of the passengers go directly to the meeting point agreed with the provider before those 30 minutes have elapsed. If the driver has to wait longer than the established time, this may entail an additional cost that must be paid.

If after 30 minutes the client does not show up at the established airport or train station meeting point, the service will be canceled without the right to a refund.

It is the client’s responsibility to ensure that they have entered all their personal, pickup and destination information correctly (date, time, complete addresses, etc.) at the time of making the reservation. The Supplier will take this data into account for your pick-up and will take you to your destination as much as possible based on the physical characteristics of the vehicle and the accessibility to the requested address.

Passenger pick-up will always take place at the meeting point, date and time specified in the reservation voucher or Voucher. The driver’s maximum waiting time will be 30 minutes. If you do not show up at the meeting point at the scheduled time, you will lose any right to a refund or modification of the service.

The client must ensure that arrival at the airport will be at least 2 hours in advance of the flight departure time and at least 10 minutes before the opening of their check-in counter. You are responsible for ensuring that ground transportation service is booked on the appropriate dates and times so that your itinerary is fulfilled.

In the service request process you must tell us if you are traveling with minors. Depending on the country, the safety regulations in this regard are different, therefore you must request at the time of making the reservation that the restraint system for minors be provided as established by the law of the country in which you are staying. carry out the transfer. The Provider, depending on availability, will provide you with the most appropriate system for the age of the minor, according to current regulations. In the event that the Supplier does not have a retention system, you will have the right to a refund of the amount of that extra but never to payment for the transportation service.

If you do not inform us that you are traveling with children, you will have to travel with the vehicle’s own safety and restraint systems. EU directive 2003/20/EC regulates mandatory child safety systems. In the case of taxis and private passenger transport, the rule says:
      Children under three years of age, when in a taxi or authorized vehicle, may travel unrestrained in the back seat on the lap of an adult if child seats are not available.
      Children over three years of age must use an adult seat belt if child seats are not present or available.
In both cases, children will always count as passengers and occupants of the vehicle.
The type of vehicle in which the transfer will be made is not guaranteed. The Supplier has complete freedom to
change the vehicle without being held liable for it. On some occasions, the vehicle will be changed if, in this way, the service can be offered that, otherwise, could not be carried out.
All vehicles and Suppliers are official cars of the public taxi service of the city where the reservation is made and have the administrative licenses and mandatory insurance required by the regulations and legislation of the city.

CTT informs that each passenger will be able to carry one suitcase with a maximum weight of 20 kg (maximum combined total dimension of 158cm -length + width + depth-).

The luggage must be identified with your name, destination address and telephone number. In the event that you leave your luggage forgotten in the vehicle, we will contact you and it will be sent to the address that you have indicated to us in the reservation. Additional costs resulting from this shipment will be your responsibility.

We recommend that you do not carry fragile or valuable items in your luggage, such as jewelry, money, precious metals, silver cutlery, checks or other negotiable securities, documents, passports and other identity documents, samples, etc.

Neither the Supplier nor CTT will be responsible for any loss or damage that your luggage may suffer. Responsibility for your luggage is yours. We recommend that you take out an insurance policy to protect you against possible loss and damage.

Your acceptance of these terms and conditions requires you to comply at all times with current legislation in Spain. In this regard, your luggage may not contain prohibited items such as dangerous substances, firearms, perishable items or fragile objects, or animals for which compliance has not been recorded.

During the reservation process you must tell us if you are traveling with pets. Pets are your sole responsibility and as such you must ensure their well-being and health at all times. They must always travel in a container that complies with regulations. Transportation of pets is subject to the Supplier’s availability and approval and an additional cost to be paid by you. If you do not inform us or do not comply with the required security conditions, the Supplier has the right to cancel your transfer without the right to a refund for you.

CTT and the Supplier will have the right to refuse to transport any person who is under the influence of alcohol or drugs. We reserve the right, at our reasonable discretion, to interrupt the transfer if the conduct or behavior of any of the passengers affects their safety or that of the driver of the vehicle. Neither we nor any of our Suppliers accept any responsibility for any additional costs incurred by you or your group as a result of such conduct.
The consumption of alcohol and narcotic substances is strictly prohibited in vehicles.
Smoking is not allowed inside.

CTT informs that your travel itinerary probably involves different operators and means of transport that you have contracted. For your safety and warranty, we strongly recommend that you
Take out an insurance policy that covers eventual expenses in the event of cancellation of the reservation and that includes coverage for accident or illness (including repatriation), bankruptcy of the Supplier, loss of luggage, loss of cash, as well as other derived expenses.

a) The client declares by accepting this contract that he is of legal age and capable of accepting the responsibilities signed.

b) The client declares that he understands the general conditions and undertakes to pay for the requested services using a suitable credit or debit card, with authorization for its use and with sufficient funds to cover the cost of the service.

c) You understand that you must notify CTT of any variation that affects your reservation and the service as quickly as possible.

d) The service will be carried out in accordance with the details that you have provided us in the reservation process. You have the obligation to check all the information that appears in the service reservation voucher that we will send you in the confirmation email and in case of discrepancy you must notify us in writing at least 2 hours before the scheduled time for the first transfer. hired. If you do not do so, we will not be able to assist you and we will not be responsible for the cancellation of your reservation, without the right to a refund.

e) The client must carry with them all the necessary documentation to cross the borders. Neither the Supplier nor CTT will be responsible nor will we accept any charge that is caused if you do not carry the documentation or if you do not comply with the rules of the customs, the police, the tax authority or the administration of the countries for which it is requested. the entrance. The reservation voucher is not considered a valid document to obtain visas.

f) In the event that the Supplier or CTT had to face a deposit or financial fine before the corresponding Authorities as a result of non-compliance with the laws, regulations or any other requirement imposed by the countries to which it wishes access, that you want to abandon or through which you are going to transit, we will have the right to retain any sum of money that belongs to you until you make payment in full.

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